Privacy Policy

01Information We Collect

We collect only the information needed to manage reservations, respond to enquiries, personalise guest service and operate our websites responsibly.

• Contact details such as name, email address, telephone number and country of residence.
• Reservation details such as stay dates, preferred property, guest count, room preferences and special requests.
• Communication records when guests contact us by email, website form, telephone or official booking channels.

02How We Use Information

Guest information is used for legitimate hospitality purposes and handled with discretion across Little Hoi An Group properties and service teams.

• To process reservations, enquiries, special arrangements and guest requests.
• To provide pre-arrival, in-house and post-stay communication.
• To improve guest experience, service standards, website content and operational quality.

03Reservations & Guest Services

When a guest makes a reservation or requests assistance, information may be shared internally with the relevant hotel, restaurant or reservations team to ensure accurate preparation and attentive service.

04Marketing Communication

We may send selected news, offers or updates only when appropriate and in accordance with applicable consent requirements. Guests may request to stop receiving marketing communication at any time.

05Cookies & Website Data

Our website may use cookies and similar technologies to support basic website functionality, understand website performance and improve browsing experience. Guests may manage cookie preferences through browser settings or our Cookie Settings page.

06Sharing of Information

We do not sell guest personal information. Information may be shared only where necessary with trusted service providers, booking platforms, payment partners, technology vendors or authorities when legally required.

07Data Security

We apply reasonable administrative, technical and organisational measures to protect guest information against unauthorised access, misuse, loss or disclosure. No digital system is entirely risk-free, but we handle data with care and continuous attention.

08Data Retention

Personal information is retained only for as long as reasonably necessary for reservation management, guest service, legal, accounting, operational or legitimate business purposes.

09Guest Rights

Guests may request access, correction or deletion of their personal information where applicable by contacting Little Hoi An Group. We will review requests respectfully and respond in accordance with operational and legal requirements.

10Updates to This Policy

This Privacy Policy may be updated from time to time to reflect website improvements, operational changes or legal requirements. The latest version will be available on our official website.